Shipping Policy

Last Updated July 24, 2023

Welcome to ShopSitoo, our e-commerce site specializing in offering a diverse selection of exquisite jewelry and collectibles. We are delighted to provide a seamless shipping experience. Please review our Shipping Policy carefully before making a purchase. By placing an order, you agree to comply with the terms and conditions outlined below.


Free Standard Shipping:

We are pleased to offer Free Standard Shipping on all domestic orders over $100 USD. Enjoy this cost-effective shipping option and receive your items within 3 to 7 business days. 


International Shipping:

We offer International Shipping to cater to our global customers. Shipping fees for international orders will be calculated based on the destination country and selected shipping method during checkout. Please note that customers are responsible for any customs duties or taxes imposed by their country.


Processing Time:

Our dedicated team strives to process your order within 1 to 3 business days after you place it. Custom-made or personalized items might require additional processing time, and we will inform you accordingly.


Estimated Delivery Times:

  • Domestic Shipping:
    • Free Standard Shipping: 3 to 7 business days.
  • International Shipping:
    • International Standard Shipping: 7 to 21 business days.
    • International Express Shipping: 3 to 5 business days.


Order Tracking:

You will receive an email confirmation with tracking information once your order is shipped. Use the provided details to monitor your package's transit and estimated delivery date.


Multiple Shipments:

Specific orders may be split into multiple shipments if purchased under different orders to ensure timely delivery. You will be informed of any split shipments and provided with relevant tracking details.



We take great care in packaging our jewelry and collectibles to ensure they arrive safely and in pristine condition.


Shipping Restrictions:

We comply with all international shipping regulations and restrictions concerning jewelry and collectibles. Some items may have specific shipping limitations based on their materials or destination, which will be communicated at the time of purchase.


Undeliverable Packages:

If a package is deemed undeliverable due to an incorrect address provided by you or any other reason, we will contact you to resolve the issue. Additional shipping charges may apply for re-sending the package.


Delays and Losses:

While we strive to meet all delivery estimates, shipping times may occasionally be delayed due to unforeseen circumstances (e.g., weather, holidays, customs delays). In the unfortunate event of a lost package, please notify us within a reasonable time frame, and we will investigate and take appropriate action.


Returns and Refunds:

For information on returns and refunds related to shipping, please refer to our comprehensive Returns and Refunds Policy.


AS IS Clause:

All products offered on ShopSitoo are sold "as is." We make no warranties, express or implied, regarding the products' suitability for any particular purpose or their condition beyond what is specified in the product description. We recommend reviewing product details carefully before making a purchase.