Returns Policy

Last Updated July 24, 2023

At ShopSitoo, we are committed to providing a delightful shopping experience for our customers interested in exquisite jewelry and collectibles. We understand that occasionally, returns may be necessary. To ensure a seamless process, we have developed the following comprehensive returns policy. Please read it carefully before making a purchase:

Eligibility for Returns:

Only items purchased directly from ShopSitoo are eligible for returns. Items bought from third-party sellers or other platforms are not eligible for returns through our website.


Timeframe for Returns:

Customers can request a return within 14 days of the date of delivery for most items. To be eligible for a return, the request must be initiated within this specified period.


Condition of Items:

Returned items must be in their unused, undamaged, and in their original packaging. All tags, labels, and certificates of authenticity (if applicable) must be intact and included.

Jewelry and collectibles that show signs of damage, alteration, or any other form of tampering may not be eligible for a full refund or may be subject to a restocking fee.


Return Process:

To initiate a return, please follow these steps:

Contact our customer support team within the 14-day timeframe to request a return authorization. You can do this through

Our customer support team will guide you through the return process, including providing you with a return shipping label (if applicable).

Pack the item securely in its original packaging to prevent damage during transit.

Affix the provided return shipping label (if applicable) on the package and ship it back to the designated address provided by our customer support team.


Return Shipping Costs:

If the return is due to a mistake on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.

If the return is due to a change of mind or other non-defective reasons, the customer is responsible for the return shipping costs. In such cases, we recommend using a trackable and insured shipping method to ensure safe delivery.


Refund Process:

Once we receive the returned item and verify its condition, we will initiate the refund process.

Refunds will be issued to the original payment method used during the purchase.

Please allow up to 14 business days for the refund to be processed and reflected in your account, depending on your payment provider's policies.



At this time, we do not offer direct exchanges for returned items. If you wish to exchange an item, please follow the standard return process, and place a new order for the desired item.


Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We may request relevant photographs or evidence to assist in the assessment.

In case of damaged or defective items, we will provide a full refund or a replacement at no extra cost, including covering the return shipping fees.


Policy Changes:

We reserve the right to amend this returns policy at any time without prior notice. Any changes will be effective from the date they are published on our website.

By making a purchase on ShopSitoo, you agree to abide by the terms and conditions outlined in this returns policy. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.


Thank you for shopping with us!